That's a 70% increase in revenue within 36 months!Д¬ompanies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. WhileВ recently, the Temkin GroupВ published a study and foundВ that companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience. Research byВ American Express found that 86% of customers are willing to pay more for a better experience.

ItвЂ™s no surprise that customer experience is so high. If you guessed вЂ customer experienceвЂ™ (or CX), you guessed right. We surveyed 1,920 business professionals and asked them what the top business priority is for the next 5 years - and once again, the same answer came out on top.Д¬an you guess what the top priority for a business is? The customer experience impacts all areas of your business, butВ how do you get started? Here, we provide you with 7 steps, along with examples and case studies to help you create a great customer experience strategy.

Yet, one is a single touchpoint with a brand,В while the other impacts feelings and emotion, and encompasses the entire customer journey.

For many, customer service and customer experience are seemingly interchangeable.

Customer experience is a top priority to businesses for the next 5 years and the reason is simple the companies that focus on customer experience reduce churn and increase revenues - leading to higher profits!.

Everybody has a price wow